Question 1

How much does it cost to join?

Accepted Answer

GetSamples is completely free to join. GetSamples Plus is an optional upgrade at £4.99/month.

Question 2

Will I definitely get a box?

Accepted Answer

No. Selection is never guaranteed. We match recipients to each campaign brief — Plus members get priority but no guaranteed monthly box.

Question 3

Do I have to leave a positive review?

Accepted Answer

Never. Feedback must always be honest. We will never require a positive review, a minimum star rating or a public post.

Question 4

Are public reviews compulsory?

Accepted Answer

No, they are always optional. If you choose to share publicly, please disclose that the product was a gifted sample.

Question 5

How do I earn points?

Accepted Answer

Complete your profile, confirm delivery and complete each product survey. Plus members earn a 1.25× points multiplier on completed surveys.

Question 6

Can I cancel Plus?

Accepted Answer

Yes — cancel anytime from your account settings. Plus will continue until the end of the current billing period.

Question 7

What does a campaign include?

Accepted Answer

Standard box inclusion, targeted matching, structured surveys and anonymised aggregated reporting. Optional extras include leaflet inserts, portal features, email features, discount-code tracking and enhanced insight reports.

Question 8

Do brands see consumer personal data?

Accepted Answer

No. Brands only receive anonymised, aggregated reporting. Personal addresses, emails and phone numbers are never shared.

Question 9

Can I require a 5-star review?

Accepted Answer

No. Requiring a positive rating or public review is strictly against our Honest Feedback Policy.

Question 10

How are recipients selected?

Accepted Answer

Our recipient selection engine matches campaign criteria against eligible members and randomises within the pool.

Question 11

How long does approval take?

Accepted Answer

Once submitted, the GetSamples team typically reviews campaigns within a few working days.

Questions, answered.

For consumers

For brands